Who we are
Parkor is a fractional strategic marketing practice operated by Parkor Ltd, a company registered in England and Wales (company number 16982219). Where this policy says “Parkor”, “we”, “us” or “our”, it means Parkor Ltd. We are the data controller for the personal data described here.
For anything privacy-related — questions, requests, complaints — email help@parkor.agency.
What data we collect
We only hold what you give us. There is no account to create and no login.
- Enquiry data — your name, company, email address, phone number if you choose to give one, the area of support you're interested in, your preferred date and session slot, and the description of your problem, all submitted through the form on our website.
- Brief data — the answers you provide in our brief template, whether you complete it in your browser and add it to your enquiry, upload a completed document, or email it to us.
- Correspondence — emails you send us and our replies, together with notes we make while working on your enquiry.
- Client and billing records — where we go on to work together: the scope of works, invoices, payment records and project correspondence.
- Website data — with your consent, advertising and analytics cookies that tell us which campaigns bring people to the site. See our cookie policy. Without consent, no analytics or advertising cookies are set.
We do not collect special category data, and we ask you not to send it. If your brief genuinely requires sensitive information to make sense, tell us first and we'll agree how to handle it.
How we use your data
- Responding to you — reading your brief, coming back with what we think the real question is, and arranging a working session.
- Delivering the work — preparing for and running your session, producing the output, and scoping any further work.
- Administration and billing — issuing invoices and keeping the financial records the law requires us to keep.
- Improving how we work — understanding which kinds of enquiry we handle well. This uses our own notes, not your commercially sensitive material.
- Measuring our advertising — only where you have accepted advertising cookies.
We do not sell your data, share it with data brokers, or use it to train AI models.
Confidentiality
A brief usually contains commercially sensitive material — your numbers, your problems, what you've already tried. We treat it as confidential whether or not a formal agreement is in place, we don't share it outside Parkor without your permission, and we don't use your business as a named example or case study unless you've agreed to it in writing.
Where we bring in freelance or associate help on your work, they are bound by the same confidentiality obligations before they see anything.
Legal basis for processing
Under UK GDPR we rely on:
- Legitimate interests — responding to an enquiry you have chosen to send us, and running our business. You can object at any time.
- Contract — where we are delivering work you have engaged us to do.
- Consent — advertising and analytics cookies, and any marketing emails. You can withdraw consent at any time.
- Legal obligation — where we are required to retain records, particularly financial ones.
Who we share it with
We keep our supply chain deliberately short. The following process data on our behalf:
| Provider | What it handles |
|---|---|
| Netlify | Website hosting and enquiry form submissions |
| Google Workspace | Email, calendar and document storage |
| Google reCAPTCHA | Spam protection on the enquiry form |
| Google Fonts | Typefaces used on this website |
| Revolut Business | Payments and invoicing |
| Our accountant | Statutory accounts and tax filing |
Some of these are based outside the UK. Where data is transferred internationally, we rely on the UK's adequacy regulations or on standard contractual clauses with the UK addendum.
We may also disclose data where we are legally required to, or to take legal advice.
How long we keep it
- Enquiries that don't proceed — deleted within 12 months, unless you ask us to delete them sooner.
- Client project records — kept for 6 years after the work ends, so we can answer questions about work we've done and defend any claim.
- Financial records — 7 years, as required by UK tax law.
How we protect it
Your data sits on services with encryption in transit and at rest, protected by multi-factor authentication. Access is limited to the people actually working on your enquiry. We don't keep copies of client material on personal devices beyond what's needed for the work in hand.
If we ever have a breach affecting your data, we will tell you and the ICO as the law requires.
Your rights
Under UK GDPR you have the right to:
- Access — get a copy of the personal data we hold about you
- Rectification — have inaccurate data corrected
- Erasure — ask us to delete your data
- Portability — receive your data in a machine-readable format
- Restriction — ask us to limit how we process it
- Object — object to processing based on legitimate interests
- Withdraw consent — at any time, without affecting processing already done
Email help@parkor.agency and we'll respond within one month.
If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk. We'd rather you came to us first so we can put it right.
Cookies
Covered separately in our cookie policy, including how to change your choice.
Changes to this policy
We may update this policy. The date at the top always shows when it last changed. If a change materially affects how we handle data you've already given us, we'll email you about it.